Scheduled flights policy

A Scheduled flight is a monthly plan for Special Roast: the same coffee, roasted fresh and shipped to you every month until you change it or cancel. This page covers how plans work, when we charge, and how to skip, pause or cancel.

How a plan works

• Your coffee. One Special Roast origin, roast level and grind, from 2 to 12 bags (250 g each).
• Your roast day. You pick the first, second, third or fourth Friday of the month. We roast your coffee that day and ship it the same day.
• Your price. Scheduled flights cost less per bag than one-time Charter orders. Checkout and your account show the price, and shipping follows our usual free-shipping rule (see our Shipping policy).
• One plan per account. Want more coffee? Add bags to your plan.
• Miles. Every delivery earns Miles, like any order.

When we charge you

• When you sign up, you pay for your first delivery. It's roasted on the Friday you picked: this month's, if there's still time to make it, otherwise next month's.
• After that, we charge your card on file the day before each monthly roast, for the price your account shows.
• 3 days before every charge, we email you the date and amount, so you can skip or change that delivery in time.

Your plan renews every month until you cancel. You agreed to this at checkout, and you can stop it anytime.

Change, skip, pause or cancel

All of it happens in your account, in one click, with no fees and no need to write to us.

• Change the coffee, roast level, grind, number of bags or roast day. Changes made before a charge apply to that delivery.
• Skip the next delivery before it's charged, and you won't be charged that month.
• Pause your plan, and nothing is charged or shipped until you resume it.
• Cancel anytime. You won't be charged again. A delivery that was already charged still gets roasted and shipped.

If you delete your account, your plan pauses. It stays paused if you come back, until you resume it.

If a payment doesn't go through

We'll email you and try again over the next few days. If the charge still fails, we skip that month's delivery and pause your plan until you update your card.

If your coffee isn't available

Sometimes an origin runs out. If yours can't be roasted on your date, we'll email you before charging and offer a similar coffee or a skipped month, your choice.

Price changes

If we change the price of your plan, we'll email you at least 7 days before the new price applies, and you can cancel or change your plan before it does.

When something goes wrong

A Scheduled flight is an order like any other: if it arrives damaged, goes missing or isn't what you expected, our Refund policy explains how we make it right.

Contact us

Questions about your plan? Write to [email protected].