Terms of use

These terms apply when you use bravepilots.com (the "store") or buy coffee from Brave Pilots ("we", "us"), based in Austin, Texas. By using the store, creating an account or placing an order, you agree to them and to our Privacy policy, which explains how we handle your information. If you don't agree, please don't use the store.

Who can use the store

You must be 18 or older to create an account or place an order. For now we ship only within the United States.

Your account

• You sign in with a one-time code sent to your email, or with Google or Apple. Your email address is your account, so keep your email (and your Google or Apple account) secure. You're responsible for what's done after signing in to your account.
• If you think someone else got into your account, tell us right away at [email protected].
• You can delete your account in Account settings. That closes it and pauses any Scheduled flights. Signing in again with the same email reopens it, unless we closed it.
• We may suspend or close an account that breaks these terms, for example for fraud or for abusing Miles or discounts.

Orders and prices

• Prices are in US dollars. Checkout shows the total before you pay, including shipping, any discount, the Miles you use and any sales tax that applies.
• Placing an order is an offer to buy. We may decline or cancel an order, for example when a coffee is no longer available, a price was shown by mistake, or the order looks fraudulent. If we cancel an order you've paid for, we refund it in full.
• The store is for personal and household orders. For wholesale, write to us.
• We describe our coffees as accurately as we can. Tasting notes are what we taste; your cup will vary with your water, grind and brewing. Bag and label designs may change.

Payment

We take cards through our payment processor. By placing an order you authorize us to charge your card the total shown at checkout. If a payment doesn't go through, we may hold or cancel the order.

Roasting and shipping

• Special Roast is roasted after you order, as a one-time Charter or a monthly Scheduled flight. Checkout shows when yours will be roasted.
• Airport Series coffees are roasted, packed and shipped by our roasting partner.
• Shipping is free when the coffee in your order comes to $49 or more before discounts and Miles. Below that, checkout shows the shipping fee.
• Delivery dates are estimates. If your order arrives damaged or doesn't arrive, tell us and we'll make it right as our Refund policy describes.

Our Shipping policy has the details.

Scheduled flights

A Scheduled flight is a monthly plan for Special Roast.

• It renews every month until you cancel. Before you pay, checkout shows the price, how often and when you'll be charged, and asks you to agree to the renewal.
• You pay for the first delivery when you sign up. After that, we charge your card the day before the roast you picked (the first, second, third or fourth Friday of the month), at the price your account shows.
• We email you 3 days before every charge.
• You can change, skip or cancel a Scheduled flight anytime in your account, in one click. Once you cancel, you won't be charged again.
• If we change a plan's price, we'll email you at least 7 days before the new price applies, and you can cancel before it does.
• If a charge fails, we may pause the plan until your card is updated.

Our Scheduled flights policy has the details.

Miles

Miles are our thank-you for ordering coffee.

• Earning. You earn 5% of what you pay for coffee, after discounts and the Miles you use and not counting shipping or tax, rounded down to the nearest 0.1 Mile.
• When they arrive. Miles reach your balance 10 days after you pay, once the order has shipped.
• Spending. Each Mile takes $1 off a future order, and Miles can pay for a whole order.
• Miles aren't money. They have no cash value, can't be exchanged for cash, and can't be sold, transferred or combined with another account. They aren't a gift card or a deposit.
• Cancellations and refunds. If an order is canceled or refunded, the Miles you spent on it come back, and the Miles it earned are taken back, even when that takes your balance below zero. A balance below zero can't be spent until new Miles cover it.
• Closed accounts. Miles stay with an account you closed and are there if you reopen it. If we close an account for fraud or abuse, its Miles are lost.
• Changes. We may change how Miles are earned or spent, or end the program. We'll give at least 30 days' notice before ending it, so you can use your Miles.

Reviews and what you send us

When you review a coffee or send us feedback, you confirm it's your honest opinion of a coffee you bought, and you let us show, quote and share it on the store and in our marketing, with your first name and last initial, without payment. We may remove reviews that are off-topic, offensive or unlawful, but never just because they're negative.

Using the store

Please don't misuse the store: don't try to get into other people's accounts or our systems, interfere with how the store works, copy it with automated tools, place fraudulent orders, or use it to break the law.

Our content and names

The store's words, photos, designs and logos, and the names Brave Pilots, Airport Series, Special Roast, Scheduled flights and Miles, belong to us or to those who license them to us. Use the store for your own shopping, and please don't copy or reuse its content without asking. Our Airport Series coffees are named after airport codes for fun: we aren't affiliated with or endorsed by any airport, airline or aviation authority.

Other companies' services

Sign in with Google and Sign in with Apple are provided by Google and Apple under their own terms, and we aren't responsible for them.

Disclaimers

We work hard to keep the store running and accurate, but we provide it "as is" and "as available", without warranties beyond those these terms give and those the law requires.

Limitation of liability

As far as the law allows, we aren't liable for indirect, incidental, special or consequential damages, or for lost profits, arising from the store or your purchases. Our total liability for any claim is limited to what you paid for the order the claim is about, or $100 if it isn't about an order. Some places don't allow these limits, so they may not apply to you.

Disputes and governing law

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. If something goes wrong, write to us first: most problems are solved with an email. If we can't solve it together, you and we agree that the state and federal courts in Travis County, Texas, will decide it, except that either of us may bring an individual claim in small claims court. Nothing in these terms takes away rights you have under consumer protection laws that can't be waived.

Changes to these terms

We may update these terms. The date at the top shows the latest version, and changes apply to orders placed after they're posted. If we change the terms for Scheduled flights or Miles in a way that matters, we'll email you before the change takes effect.

Contact us

Brave Pilots
5900 Balcones Drive, Ste 100
Austin, TX 78731
[email protected]