Shipping policy

Here's where we ship, what it costs, and how long your coffee takes to reach you. Every order is roasted fresh, so the clock starts at the roaster.

Where we ship

We ship to street addresses in the lower 48 states, Alaska and Washington, DC. For now we can't deliver to Hawaii, PO boxes, military addresses (APO, FPO or DPO), or anywhere outside the United States.

What shipping costs

• Free when the coffee in your order comes to $49 or more at full price, before discounts and Miles. Two bags of Special Roast or three bags of Airport Series get you there.
• A flat fee below that, shown in your Flight Bag before you check out.

We don't offer express shipping yet.

When your coffee ships

• Special Roast is roasted to order on our weekly Friday roast. Orders placed by Thursday make that Friday's roast, and orders placed on a Friday wait for the next one. It ships the day it's roasted.
• Airport Series is roasted and packed by our roasting partner and usually ships within 2 business days.
• Scheduled flights are roasted on the Friday you picked and ship that day. See our Scheduled flights policy.

If your order has both kinds of coffee, they may arrive in separate packages on different days.

How long delivery takes

Most packages arrive 2 to 4 business days after they ship. Checkout and your order page show an estimated delivery date. Weather, holidays and carrier delays can add a day or two, and we can't control those, but we'll help when something goes wrong.

Tracking

We email you a tracking link when your order ships, and again when it's delivered. You can also follow your order on its order page.

Getting your address right

Please check your shipping address at checkout. If you spot a mistake, write to us right away at [email protected]: we can fix it until the order ships. If a package comes back to us because the address was wrong or incomplete, we'll send it again once you confirm the address, and the second trip may cost a shipping fee.

Damaged, lost or missing packages

If your coffee arrives damaged, gets lost on the way, or tracking says it was delivered but you can't find it, our Refund policy explains how we make it right.

Contact us

Questions about a delivery? Write to [email protected] with your order number.